# Why is chat support important?



##### Post Metadata
- Posted at: over 6 years ago
- Net upvotes: 1


## Comments
### Comment 1

Chat support is important because engaging in a live chat certainly beats e-mail or phone in terms of speed. You can provide help much faster to a customer who is in your website right at the moment. Their questions will be answered instantly and this could turn out to be positive for the company – either they would be outright sales or leads.

##### Comment Metadata
- Posted at: over 6 years ago




## Related Product
[Managed Live Chat Providers](https://www.g2.com/products/managed-live-chat-providers/reviews)

## Related Category
[Managed Live Chat](https://www.g2.com/categories/managed-live-chat)

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