# Why is changing a bank account on CSG Forte so time-consuming and unclear?

I spent hours across multiple phone calls and emails just trying to change the bank account on an existing merchant account with CSG Forte. Even after providing a voided check, bank statement, the completed change form, and a screenshot confirming ACH and routing info, I kept getting requests for more verification without a clear explanation. Calls also had communication barriers and it was hard to get a meaningful resolution. Has anyone else dealt with this kind of bank account change process with CSG Forte, and what finally worked?

##### Post Metadata
- Posted at: 1 day ago
- Author title: Pm
- Net upvotes: 1



## Related Product
[CSG Forte](https://www.g2.com/products/csg-forte/reviews)

## Related Category
[Payment Gateways](https://www.g2.com/categories/payment-gateways)

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