# Why does the support team take to long?

Takes to long to respond to my issues

##### Post Metadata
- Posted at: over 6 years ago
- Author title: indian at Citi
- Net upvotes: 1


## Comments
### Comment 1

Possibly b/c they are on the West Coast. In my experience (2 years) I have found never had to wait more than 45 minutes for a response and then once I have that initial response both Sean and Brandon are very engaged in helping me to find the right solution. 

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: Project Document Coordinator



### Comment 2

My experience is that the email request and response is pretty prompt.
The real issue is the ability to provide screen shots and an applicable detailed report of concerns.
Phone support is always better, but it is great to have the emails and the history for future reference. 


##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Management | Advisory | Operations | Consulting



### Comment 3

We've had pretty decent turnaround times from support with GoFormz. It is frustrating to not have someone to call and speak with directly and you have to watch for emails but they seem to be pretty on top of it from our several years working with them. 

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: VP Solar Direct




## Related Product
[GoFormz](https://www.g2.com/products/goformz/reviews)

## Related Category
[Mobile Forms Automation](https://www.g2.com/categories/mobile-forms-automation)

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