# Why does Keeper randomly lose passwords

Occasionally passwords get lost in your system.  Why does this happen?

##### Post Metadata
- Posted at: over 6 years ago
- Author title: Project Manager at John Deere
- Net upvotes: 1


## Comments
### Comment 1

Hi Randy, I've had cases that the password is "lost" but it is in another folder.  This often happens when the password is automatically created when logging onto a site and allowing Keeper to generate the login data.  Also, the site labels it according to the URL and may make it confusing to find the record. 

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Market Research Consultant



### Comment 2

Hey Randy!
Sorry to hear that you're having an issue with missing passwords, but Keeper does not make manual changes to your vault records. There is a way to look at deleted passwords in your vault, if you need additional assistance with missing or deleted passwords please reach out to support@keepersecurity.com so they can help you resolve the issue! Thanks.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Digital Media Marketing Manager




## Related Product
[Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews)

## Related Category
[Password Managers](https://www.g2.com/categories/password-managers)

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