# Why can't we see who answers a call.

I can see they are on the phone but can't tell who there on the phone with. Also one of the best features DYL our prior carrier had. Was when you answered a client's call, it would open up their account automatically. This was a great time saver. We all loved that feature. Sometimes it's hard to understand due to language, this resolved that issue greatly.

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Office Manager
- Net upvotes: 1


## Comments
### Comment 1

Hello Sally we saw your comment and want to help you. We'll have our team reach out to troubleshoot this issue.

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Customer Advocacy Program Manager at Nextiva




## Related Product
[Nextiva](https://www.g2.com/products/nextiva/reviews)

## Related Category
[VoIP Providers](https://www.g2.com/categories/voip-providers)

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