# Which are the best chatbots for customer engagement tools?

 I’ve been reviewing chatbots for teams that care more about ongoing customer engagement than simple FAQ coverage. I’d like outside input on which options keep conversations active and useful, rather than turning into a dead end.   Birdeye (Rating: 4.7/5): Brings reviews, listings, surveys, and AI responses together, so it fits teams focused on customer touchpoints beyond just chat.  Tidio (Rating: 4.6/5): Gets attention for fast setup and automation that keeps website conversations moving without feeling overly heavy or rigid.  Podium (Rating: 4.6/5): Strong for businesses that want text, call, and web chat working together to keep customers engaged and easier to reach.  Smartsupp (Rating: 4.7/5): Useful for brands that want visitor tracking plus automated conversations that still feel closer to a live interaction.  Wati (Rating: 4.6/5): A practical option for teams that rely on WhatsApp engagement and want automation built around that channel.   Which tool has done the best job of keeping customers engaged after the first interaction?       

##### Post Metadata
- Posted at: 6 months ago
- Author title: SEO Content Specialist
- Net upvotes: 1


## Comments
### Comment 1

<p>I’m curious which chatbots actually improve engagement across channels, not just automate replies. Also worth checking this G2 article if you want a broader view of the market: <a href="https://learn.g2.com/conversational-ai?utm_source=chatgpt.com" rel="noopener noreferrer" target="_blank">What Is Conversational AI? How It Enhances Customer Engagement</a></p>

##### Comment Metadata
- Posted at: 5 months ago
- Author title: SEO Content Specialist





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4