# What type of support does Elucidat offer?

What type of support does Elucidat give to customers?

##### Post Metadata
- Posted at: about 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

A variety of different types of support resources are available:

- structured, short, well produced videos on how to use the tool from basic to more advanced features
- to help with the shift from Face to Face to eLearning design, a more comprehensive suite of resources are available (about 3 hours of content)
- Chatbot linking to FAQ article repository
- Ability for authors to directly contact Elucidat support to further their enquiry/problem/issue
- Various thought leadership articles posted on the website including sound research, downloadable templates and resources


Additionally there are professional services offerings available and
premium services such as the ability to see all company support tickets and receive faster SLA response times.

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Senior Digital Learning and Platforms Manager at Clyde & Co



### Comment 2

We have a dedicated support team who are on hand via live chat and email to answer your questions and 97% of users rate themselves satisfied or very satisfied with our responses. 

You can also access our help center to get step-by-step guides and videos: http://help.elucidat.com/

And, if you're looking to speed up project creation or upskill your team, we have a range of professional services to help: https://www.elucidat.com/elucidat-professional-services/


##### Comment Metadata
- Posted at: about 7 years ago




## Related Product
[Elucidat](https://www.g2.com/products/elucidat/reviews)

## Related Category
[Course Authoring](https://www.g2.com/categories/course-authoring)

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