# What should I do If my account got crashed?

Provide the details if there are any backup options are there.

##### Post Metadata
- Posted at: about 4 years ago
- Author title: Assistant Professor
- Net upvotes: 1


## Comments
### Comment 1

Certain applications (like firewall, security, or antivirus programming) could be causing the Dropbox work area application to stop or crash. Close any remaining applications on your PC, restart your PC, and check whether that fixes the issue.

In the event that end a specific application fixes the issue, attempt the accompanying fixes:

Update the application to the most recent variant
Reinstall the application
In the event that the application is firewall, security, or antivirus programming, give the Dropbox work area application full consents
Contact that application's client service to check whether it tends to be adjusted to take into consideration the Dropbox work area application
On the off chance that the application can't be adjusted to permit the Dropbox work area application, and it isn't required, uninstall it
Assuming nothing from what was just mentioned choices fix the issue, contact Dropbox support
On the off chance that you're in a Dropbox Business group, contact your administrator.

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: --




## Related Product
[Dropbox](https://www.g2.com/products/dropbox/reviews)

## Related Category
[Cloud Content Collaboration](https://www.g2.com/categories/cloud-content-collaboration)

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