# What questions should I ask when evaluating an EDI provider?

The five questions that matter most out of all the questions we explained in the below guide are:

1.  How do you charge — per transaction, per partner, or flat monthly? 
2. What is your average response time for support issues and how do you handle urgent ones?
3. Do you carry out end-to-end testing and what is your process?
4. What happens when my trading partner updates their requirements, is that included? 
5. Do we get a dedicated project manager or an EDI onboarding specialist to work with us?

The answers tell you everything about how a provider will behave after you've signed.

Read full guide on how to choose the right EDI provider and team for your business: <a class="a a--md" elv="true" href="https://ihateedi.com/how-to-choose-the-right-edi-provider">https://ihateedi.com/how-to-choose-the-right-edi-provider</a>

##### Post Metadata
- Posted at: 4 months ago
- Author title: Always By Your Side, Solving EDI Challenges
- Net upvotes: 1



## Related Product
[Elevate](https://www.g2.com/products/edi-support-llc-elevate/reviews)

## Related Category
[Electronic Data Interchange (EDI)](https://www.g2.com/categories/electronic-data-interchange-edi)

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