# What kind of support can I expect?

I've heard that TimeTap has a lot of features but that's there's a little more learning curve than some simple scheduling softwares that aren't designed for larger scale business. What kind of support do you guys offer to help my organization?

##### Post Metadata
- Posted at: almost 5 years ago
- Net upvotes: 1


## Comments
### Comment 1

We pride ourselves in offering great support to all of our users. We offer one on one phone support to anyone on our paid plans at 406-233-9797. We have email & in-app messaging support that we give to users on all of our plans. Our general response time is around 3 hours during the business day (i.e. 9am - 7pm US/Eastern Monday - Friday).

Our support team obviously aims to be helpful, but we also have the goal of educating our users each time we speak with them. We know that there’s a lot of different things you can do with your scheduling software, so whenever we look at a support issue, we try to identify one other feature the user could enable that may benefit their business. Sometimes the user isn’t interested in it, but we feel that this is a good way to educate our user base on all the functionality that’s in the app.

##### Comment Metadata
- Posted at: almost 5 years ago




## Related Product
[TimeTap](https://www.g2.com/products/timetap/reviews)

## Related Category
[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)

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