# What kind of customer support does FMX provide after go-live?

We're a few weeks away from going live and I want to understand what ongoing support looks like once we're past implementation. How responsive is the support team, and what resources do you rely on most? Trying to plan for how we'll handle questions internally versus escalating.

##### Post Metadata - Posted at: 3 months ago - Net upvotes: 1 ## Comments ### Comment 1 Every FMX customer gets a named Customer Success Manager from day one, with direct access to US-based support staff for as long as you are a customer. Live support: Phone and email support staffed by US-based product specialists with a 2-hour or less response time. Self-service resources: Help center, video library, and configuration guides available any time so your team can find answers without waiting on a ticket. Quarterly business reviews: Your CSM meets with you regularly to review adoption, surface new feature opportunities, and track ROI against your original goals. Ongoing configuration: Workflows, forms, and reports can be updated at any time as your team's needs change. FMX holds a 98% customer satisfaction rating and 97% renewal rate, numbers that reflect what happens when support is treated as part of the product, not an afterthought. ##### Comment Metadata - Posted at: 3 months ago - Author title: Marketing Campaign Manager ## Related Product [FMX](https://www.g2.com/products/fmx/reviews) ## Related Category [CMMS](https://www.g2.com/categories/cmms) ## Related discussions - [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team) - Posted at: about 13 years ago - Comments: 6 - [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section) - Posted at: about 13 years ago - Comments: 0 - [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm) - Posted at: about 13 years ago - Comments: 4