# What is the use of live chat?



##### Post Metadata
- Posted at: almost 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

Live chat on your website lets you have real-time conversations with your customers. When you have installed a live chat software in your website – people visiting your site will be able to click on a widget for live chat and then start a conversation with one of your live chat agents. As customers help grow your business, it is but appropriate to answer all their inquiries and entertain their requests. A live chat is a tool that can help you on both customer satisfaction and retention.

##### Comment Metadata
- Posted at: almost 7 years ago




## Related Product
[Managed Live Chat Providers](https://www.g2.com/products/managed-live-chat-providers/reviews)

## Related Category
[Managed Live Chat](https://www.g2.com/categories/managed-live-chat)

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