# What is the best way to Handle False Flags in Quality Monitoring?

Sometimes automated quality monitoring flags a call even when the agent has handled the conversation correctly. How do you review these cases and improve evaluation accuracy without spending too much time on manual checks?

##### Post Metadata
- Posted at: about 1 hour ago
- Author title: Customer Experience Specialist | Customer Success | Client Relationship Management | Customer Support | Process Improvement | CRM | Service Excellence
- Net upvotes: 1



## Related Product
[Observe.AI](https://www.g2.com/products/observe-ai/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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