# "What is the best way to

I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although n

##### Post Metadata
- Posted at: about 5 years ago
- Author title: --
- Net upvotes: 1


## Comments
### Comment 1

Dropbox is a flexible, accessible cloud storage vault that I have come to rely on as my virtual hard drive. I don't keep anything on my computers/phone/laptop anymore. Everything is on Dropbox because I can get data from anywhere it integrates beautifully into my mac operating systems. It's secure, and it can read any file that I upload for the most part

##### Comment Metadata
- Posted at: about 5 years ago
- Author title: Music Professional at Island Records




## Related Product
[Dropbox](https://www.g2.com/products/dropbox/reviews)

## Related Category
[Cloud Content Collaboration](https://www.g2.com/categories/cloud-content-collaboration)

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