# What is Seva used for?

What is Seva used for?

##### Post Metadata
- Posted at: almost 3 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Seva is used in Bloomfire to enhance its AI capabilities, especially for customer support and enterprise knowledge management. After acquiring Seva, Bloomfire integrated its conversational AI and federated search features to create a more intelligent platform. Seva acts like a “digital teammate” that quickly finds precise answers across systems like Slack, Teams, Salesforce, and Zendesk
This helps users access the right information instantly, improves productivity, and supports better customer experiences. Bloomfire now uses Seva’s technology to power its “Digital Knowledge Worker,” combining generative AI, sentiment analysis, and intelligent chatbots to deliver insights and streamline knowledge sharing.


##### Comment Metadata
- Posted at: about 1 year ago
- Author title: Sales Representative Officer




## Related Product
[Bloomfire](https://www.g2.com/products/bloomfire/reviews)

## Related Category
[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)

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