# What is resolution of more customers handling  at a time without lagging

I like the genesys cloud. There is no further query. Thank you

##### Post Metadata
- Posted at: about 4 years ago
- Author title: Team Leader
- Net upvotes: 1


## Comments
### Comment 1

Hi Monalisa,

The agent workspace inside Genesys DX is optimized for displaying three concurrent chats, but the system can scale to manage numerous chats via a single agent without resulting in lag. Furthermore, the Genesys Cloud is setup with on-demand scaling and with continuous deployment in mind to mitigate common points of congestion or lag.

Is this the information you were looking for, or was there something more specific related to Genesys DX that you were curious about?

##### Comment Metadata
- Posted at: about 4 years ago




## Related Product
[Genesys DX](https://www.g2.com/products/genesys-dx/reviews)

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[Live Chat](https://www.g2.com/categories/live-chat)

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