# What is live chat monitoring?



##### Post Metadata
- Posted at: almost 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

Live Chat Monitoring happens when your live chat agents engage with your potential customers 24 hours a day, 7 days a week with the objective of turning them into leads. The monitoring is important since customers want instant answers and solutions. This is a way to serve customers with both accessibility and timeliness. Doing so will keep customers fully satisfied, thus, they would be loyal to your product or service.

##### Comment Metadata
- Posted at: almost 7 years ago




## Related Product
[Managed Live Chat Providers](https://www.g2.com/products/managed-live-chat-providers/reviews)

## Related Category
[Managed Live Chat](https://www.g2.com/categories/managed-live-chat)

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