# What is live chat customer service?



##### Post Metadata
- Posted at: over 6 years ago
- Net upvotes: 1


## Comments
### Comment 1

Having a live chat customer service means you employ a number of live chat agents to provide 24/7 interaction with your customers. You do not want your customers seeking assistance from elsewhere. It is your company’s duty to be readily available and provide help or solution in real-time, thus, the term “live”.

##### Comment Metadata
- Posted at: over 6 years ago




## Related Product
[Managed Live Chat Providers](https://www.g2.com/products/managed-live-chat-providers/reviews)

## Related Category
[Managed Live Chat](https://www.g2.com/categories/managed-live-chat)

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