# What is Genesys DX?

What is Genesys DX?

##### Post Metadata
- Posted at: about 4 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Genesys DX is a standalone digital solution that is intended to transform digital customer engagement with self-service and AI assistance for agents across a number of different channels (chat, SMS, email, social). The solution is setup in a way that it's quick and easy to design, while letting you continually connect and refine data around each customer’s unique journey to enhance visibility and insight. With a knowledge base included, the solution allows you to proactively define relevance and be nimble on product, customer expectations, market changes and other updates.

##### Comment Metadata
- Posted at: about 4 years ago




## Related Product
[Genesys DX](https://www.g2.com/products/genesys-dx/reviews)

## Related Category
[Live Chat](https://www.g2.com/categories/live-chat)

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