# What is a "relevant" chat?

How is a "relevant" chat defined if I used your service?

##### Post Metadata
- Posted at: over 4 years ago
- Net upvotes: 1


## Comments
### Comment 1

A relevant chat is not spam, sales, accidents, tests, random “hellos,” or incomplete conversations. To us, chats are relevant when we collect a name and email address, and we determine the intent of the chat. We only charge for relevant chats.



##### Comment Metadata
- Posted at: over 4 years ago
- Author title: SVP of Growth




## Related Product
[Smith.ai Live Chat](https://www.g2.com/products/smith-ai-live-chat/reviews)

## Related Category
[Managed Live Chat](https://www.g2.com/categories/managed-live-chat)

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