# What happens if a payment does not go through?

What happens if a payment does not go through?

##### Post Metadata
- Posted at: 3 days ago
- Author title: Sr. Customer Marketing Manager
- Net upvotes: 1


## Comments
### Comment 1

Failed and declined transactions are surfaced in reporting so staff can follow up with the patient or retry. Rectangle Health support is available at any hour to assist with transactions that fail for technical rather than cardholder reasons.

##### Comment Metadata
- Posted at: 3 days ago
- Author title: Sr. Customer Marketing Manager




## Related Product
[Rectangle Health](https://www.g2.com/products/rectangle-health/reviews)

## Related Category
[Revenue Cycle Management](https://www.g2.com/categories/revenue-cycle-management)

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