# What happened to my data?

My 401k was switched to Human Interest this week, after I was completely blacked out of all access to my account for 6 weeks. I did not receive notification of this process, and was unable to manage or reallocate any of my assets during those 6 weeks. 

After being a plan participant for so many years, I was disappointed to see that Human Interest now show 0 activity for me. Why does it take 6 weeks to bring my account over to Human Interest if it's going to be a blank slate? I see $0.00 change in value and 0.00% personal rate of return, and "there is no activity to report yet" on the dashboard screen. I do, however, see that my allocation which was frozen for 6 weeks during a foreseeable stock market crash has resulted in a negative change in value.

If Human Interest won't provide me accurate records of my account, how can I get those records? The company previous to Human Interest keeps telling me to contact Human Interest. I'll go ahead and email this to advocate@humaninterest.com and support@humaninterest.com as well, and let you know how that goes.

##### Post Metadata
- Posted at: almost 4 years ago
- Author title: N/A
- Net upvotes: 1


## Comments
### Comment 1

Hi Adam, 

We apologize that you haven't received the service that we strive to provide to all of our customers. We've reviewed the history of your plan and see that you experienced delays due to an unforeseen onboarding issue with Human Interest’s third party recordkeeper. Upon learning of this issue, corrections were made to rectify the situation. Management has connected with you and provided documentation to show records of the history of deferrals, dating back to 2017. We will also be submitting a reimbursement for losses that occurred in the time that these records were unavailable. 

Thank you for taking the the time to reach out. We will use your feedback to help ensure that we provide our clients with the best service possible moving forward. 



##### Comment Metadata
- Posted at: almost 4 years ago




## Related Product
[Human Interest](https://www.g2.com/products/human-interest/reviews)

## Related Category
[401(k)](https://www.g2.com/categories/401-k)

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