# What does a client portal do?

What does a client portal do?

##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1


## Comments
### Comment 1

A client portal is a secure online platform that facilitates the onboarding process for new SaaS (Software as a Service) customers. It serves as a centralized hub where customers can access important information, resources, and tools to get set up and familiarize themselves with the SaaS product or service they have purchased.

##### Comment Metadata
- Posted at: about 2 years ago
- Author title: Founder



### Comment 2

A client portal is a web-based software that allows you to securely store and share files, collaborate with your customers on projects, and generally keep your business-customer communication secure from external threats. Generally, you have a clearly defined and secure space for each of your clients. 

For instance, you can have a separate sub-portal for each of your customers ensuring that all communication and files are only accessible by authorised employees and only specific clients in a specific way (eg. you can request a signature or request a document upload from a client to a specific folder, limit the time the other party can access this file etc.). 

Some portals (such as Clinked) offer additional features, such as secure chat capabilities, which can be very useful (I use this feature all the time, as 1. all comms are secure, 2. the chat history is kept, 3. can get hold of the client quickly). They also offer a mobile app (this is how I mostly use chat). So, a client portal is not just for file storage!

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: B




## Related Product
[Clinked](https://www.g2.com/products/clinked/reviews)

## Related Category
[Client Portal](https://www.g2.com/categories/client-portal)

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