# What could Bill.com do to make their customer service less responsive?

Bill.com bounced a check on me.   Their check.   One that they wrote to me, I deposited, and then they denied payment on.   A) they didn't know they had bounced their own check.   B) Attempts to call Bill.com required the use of some chat service staffed by bots, or really incompetent humans, who know nothing and will do nothing.   C) The company does not list a phone number on its website - always a bad sign.   D) When you find a phone number, it is staffed by people who can only tell you that someone will call you back, but they have no idea when.     And on and on it goes.   No one calls, then finally someone does days later and they have no idea what to do so they do nothing.   No communications - no calls, no email, total radio silence.  

Need ideas to make this even worse.   I'm sure senior management will want to know.

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Consulting CFO at Plans For Growth  LLC
- Net upvotes: 1


## Comments
### Comment 1

less responsive?   what ?  why would anyone what less responsiveness ?

##### Comment Metadata
- Posted at: over 3 years ago




## Related Product
[BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews)

## Related Category
[AP Automation](https://www.g2.com/categories/ap-automation)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4