# What are the main features of SherpaDesk?

SherpaDesk offers the following features:

Complete API library
Track and route work orders from users
Create custom notifications on specific issues
Use Active Directory to manage user authentication
Capture all billable hours via email, mobile or web app
Convert billable time to invoices
Track incoming calls and manage service level agreements
Engage customers using the chat with remote desktop
Track billable time to all projects
Track billable time to all clients
Take control of a user's desktop
Create multiple customer rate plans for customers
Evaluate performances against the team
Receive and update support activity via the email parser
Manage and report on all customers support issues
Create rich text private and public support articles
Create custom alerts to notify when issues become neglected
Integrate into leading accounting and LDAP management tools
Route issues based on type, account, priority and projects

##### Post Metadata
- Posted at: over 10 years ago
- Net upvotes: 1


## Comments
### Comment 1

SherpaDesk offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

##### Comment Metadata
- Posted at: over 9 years ago
- Author title: Co Founder & CEO SherpaDesk 
Thought Leadership




## Related Product
[SherpaDesk](https://www.g2.com/products/sherpadesk/reviews)

## Related Category
[Time Tracking](https://www.g2.com/categories/time-tracking-software)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4