# What are the key features of ServiceNow Field Service Management?

ServiceNow Field Service Management is used to manage field operations, schedule and dispatch technicians, track work orders in real time, manage service requests, and improve communication between field teams and management. It helps reduce delays, optimize resources, and improve overall service efficiency.

##### Post Metadata
- Posted at: about 7 hours ago
- Author title: Enterprise IT Support Engineer | Service Desk & IT Operations | Microsoft 365 Certified | ITIL® 4 | CompTIA A+ | Hardware & Software Troubleshooting
- Net upvotes: 1



## Related Product
[ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews)

## Related Category
[Field Service Management](https://www.g2.com/categories/field-service-management)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4