# What does a virtual assistant do?

Virtual Assistant with Artificial Intelligence

##### Post Metadata
- Posted at: about 8 years ago
- Net upvotes: 1


## Comments
### Comment 1

Hello! Thanks for your question. A virtual assistant, also known as a chatbot or conversational bot, assists customers on digital channels. They are trained to help customers and answer their questions. When powered by artificial intelligence, they also understand natural language and provide empathetic interactions. Another feature that some virtual assistants provide is omnichannel communication, which means they are implemented in multiple channels and provide the same service in all of them. Here you can read more about them > http://bit.ly/2NXQeOJ

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Community Relations at Aivo




## Related Product
[Aivo](https://www.g2.com/products/aivo/reviews)

## Related Category
[Chatbots](https://www.g2.com/categories/chatbots)

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