# Understanding what Landing pad actually does.

I was introduced to Lending Pad through our POS, (shape). Thie led to misunderstandings about what Lending Pad actually does for TPO clients. Make sure your information comes directly from Lending Pad (recent updates) before implementing into your other 3rd party systems (CRM,PPE, etc..).

Use the Chat feature. As a TPO client, we were unsuccessful getting a human being on the phone, however everything the chat support person said they would and can do, they did. 

I originally posted a negative review. I am changing to a positive review as Lending Pad made it right and solved the issue..

##### Post Metadata
- Posted at: about 4 years ago
- Author title: Division- President at OPTIOfinancing
- Net upvotes: 1


## Comments
### Comment 1

Our live support team is made up of mortgage professionals with extensive industry knowledge. Encompassing decades of mortgage experience, we understand how important it is to have a support team that knows mortgages and delivers exceptional service. With a convenient chat bubble at the bottom of the LendingPad screen, we are only a click away from helping. 

 We are glad to hear that our Support team was able to assist you! We wanted to thank you for choosing LendingPad! We appreciate your partnership and look forward to continuing to serve you.


##### Comment Metadata
- Posted at: over 3 years ago




## Related Product
[LendingPad](https://www.g2.com/products/lendingpad/reviews)

## Related Category
[Loan Origination](https://www.g2.com/categories/loan-origination)

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