# How do Contact Centers use thinQ?

thinq Contact Center Solutions

##### Post Metadata
- Posted at: over 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

I can say that one benefit a contact center would see with thinQ is the toll-free LCR. The best rate will be used per caller inbound to your toll-free numbers and that turns into savings over a flat rate on toll-free minutes. There is also redundancy in having your numbers listed on the major carriers in the US so you have multiple paths to reach your numbers.

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Director of Support



### Comment 2

Enhance your customer service with our award-winning, toll-free call routing technology. Any contact center with high toll-free call volumes is painfully aware of the costs and complications involved. Our cloud-based solution makes things simple with:

Instant access to five tier-1 carriers 
A full disaster recovery solution 
Automated savings via THINQ’s intelligent LCR Engine 
Real-time calling insights 
Easy number porting, searching, ordering and provisioning

The industry's first (and only) toll-free least-cost routing (LCR): For years, providers have been charging a flat rate above and beyond the actual cost of each toll-free call. Now, with thinQ’s Toll-Free Least Cost Routing, contact centers and enterprise companies can connect to and manage multiple carriers based on criteria including:

calling area
call quality
time-of-day

...all within a single intuitive platform.

With five tier-1 carriers at your disposal, you’ll never have to worry about costly or embarrassing carrier outages. Our built-in disaster recovery technology automatically reroutes your calls.

Learn more: https://www.thinq.com/contact-center-voice-solutions/

##### Comment Metadata
- Posted at: over 7 years ago
- Author title: Director of Marketing




## Related Product
[Commio](https://www.g2.com/products/commio/reviews)

## Related Category
[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

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