We do have the option to do in-app NPS. It's a little bit trickier to set up, and we often find that sometimes the response rates are not as good as email, because we may be interrupting your user in the middle of a task.
If you're wanting to do in-app surveys, have a think about the best time to ask your users (maybe after checking out?), and get in touch with us.
AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework.
Create a culture of continuous feedback. Automatically collect feedback from every customer at any point in the customer journey on any channel (email, web, SMS).
Empower every team member with the feedback they need to make every experience great on the right screen - Salesforce (with full NPS dashboard, leaderboard and text analytics capabilities), mobile app and TV dashboard
Automate customer reviews, referrals, and retention. Use workflow tools to turn feedback into reviews that boost your Google rating and case studies that win new business. Boost retention by automating follow up with at-risk accounts.