# Support is really critical during my whole event process, what does it look like?

At etouches support is in-house only. Across our 3 main offices (US, UK, and AUS) we offer free 24/7 support through mail, chat, phone, and video. Our event and software experts are one of the things we are most proud of. We got you covered.

##### Post Metadata
- Posted at: about 11 years ago
- Net upvotes: 1


## Comments
### Comment 1

There is customer support via chat and email. It is pretty effective through chat, even through a crisis.

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Program Manager



### Comment 2

They have many different avenues for support. They have a 24/7 chat that has been immensely helpful in the quick pinch! They also have a database of support videos, a community forum, and telephone support. All are very great. My personal favorite is the chat just because I need immediate support when I reach out. 
They also offer paid support for additional training of the platform. 

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Community Engagement Coordinator




## Related Product
[Stova (Formerly Meetingplay & Aventri)](https://www.g2.com/products/stova-formerly-meetingplay-aventri/reviews)

## Related Category
[Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4