# What is Equinox Agents’ USP?

Skills

##### Post Metadata
- Posted at: over 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

Unlike the rest of the chat support vendors, Equinox Agents uses ‘Proactive chat’ approach – we actively engage customers visiting your website and solve their queries and questions. This does not let plausible clients leave your website without any action, while your existing clients are given the custom support they are looking for.
Equinox has also automated the entire metrics tracking system to the T. Our dashboards are made live and updated within every 10 minutes. This means that at any given point of time, you will be visualizing live data of the chat support. This gives you the power to make any changes or revisit the set goals for the company. A major benefit this can give you apart from saving countless man hours, is that any discrepancy can be observed and can be nipped at the bud.

##### Comment Metadata
- Posted at: over 7 years ago




## Related Product
[Equinox Agents](https://www.g2.com/products/equinox-agents/reviews)

## Related Category
[Managed Live Chat](https://www.g2.com/categories/managed-live-chat)

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