# How big is your team and how fast can you assign agents to the SaaS company? What would we the working hours of the team?

Scaling and Coverage

##### Post Metadata
- Posted at: over 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

Our current strength is 200+ employees and every new hire goes through a 7-step process over a 2 week period. This filters in only the best of the industry. We take less than 24 hours to assign members dedicated to the client.
We work and cover the hours, areas and departments that you cannot. We become an extension of your team and not just a third party chat support vendor, so that you focus on developing new products and gaining industry leverage. Equinox works for 24 x7x 365 days, on holidays and during the weekends, which leaves no scope for you to miss out on prospective clients and current customers.

##### Comment Metadata
- Posted at: over 7 years ago




## Related Product
[Equinox Agents](https://www.g2.com/products/equinox-agents/reviews)

## Related Category
[Managed Live Chat](https://www.g2.com/categories/managed-live-chat)

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