# Product doesn't work as advertised + Zero customer support / Refusal to refund I am extremely disappointed

I am extremely disappointed with my experience using Instantly. We subscribed to their service less than 2 months ago, expecting a reliable tool for our outreach, but it has proven to be completely unusable under normal operational conditions. (Emails go straight to spam despite proper warmup / Constant server errors / Features failing to work).

What makes this even worse is their customer support. Whenever we reached out for help, we were either ignored, given automated template replies, or passed around without any actual solution. We effectively paid for a service that we cannot use.

We formally requested a refund for the remaining subscription period, as any reasonable business would honor when their product fails to perform. Instead, they have been dragging their feet and refusing to take responsibility.

Be warned: Once they have your money, getting support or a refund is an uphill battle. Save your money and look for a more reliable alternative with actual accountability

##### Post Metadata
- Posted at: 7 days ago
- Author title: Business Development manager
- Net upvotes: 1



## Related Product
[Instantly](https://www.g2.com/products/instantly/reviews)

## Related Category
[Sales Engagement](https://www.g2.com/categories/sales-engagement)

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