# Payment got deducted but account not activated

Hi, i purchased regie.ai pro account on Nov 2. My account got debited with 174 USD. But account is not yet activated. The customer care chat bot on the websit is not responding. I hope to think this is a legit company and not fraud scam to cheat people with their money. Please someone from regie.ai team respond.

##### Post Metadata
- Posted at: over 3 years ago
- Author title: Sr.Instructional Designer at Sutherland Healthcare Solutions
- Net upvotes: 2


## Comments
### Comment 1

Hi Lydia - we had reached out to you over email.

1. We have upgraded your account to Pro account for the $174 (50% off that you paid) as you had requested. 

2. You will in fact receive the whole $174 refunded back anyway in 24 hours. This happens from time to time when the bank does a hold on the $174 but stripe does not process the payment and the hold gets returned. 

Sorry for the inconvenience. But rest assured all will be okay. 

##### Comment Metadata
- Posted at: over 3 years ago


#### Reply 1

Thank you Srinath. Yes I got the refund. This issue got resolved. I was worried when I did not get any response from chatbot on the website.

##### Reply Metadata
- Posted at: over 3 years ago
- Author title: Sr.Instructional Designer at Sutherland Healthcare Solutions


### Comment 2

This typically occurs on a sluggish association, in the event that the installment servers freeze, or on the other hand assuming that you unintentionally close the installment page before it auto sidetracks to our site. On the off chance that the request doesn't go through (i.e - you don't get a request affirmation email) however you've actually gotten a message from your bank or wallet supplier expressing that the sum has been charged, just relax!

The best strategy to take is to contact the bank or the wallet specialist co-op. You can likewise reach out to us and offer the underneath subtleties:

Sum that got charged.
The email id you would've used to submit the request.
Surmised time at which the sum was charged.

We should actually take a look at the status on our installment door. The installment status can either be caught, forthcoming, fizzled, or bobbed.

On the off chance that the installment status at our end is caught, we will make a request for you, for which we'll require the subtleties for the item you need to request, delivery and contact subtleties .
Assuming that it's forthcoming, we'll need to sit tight for at some point for the doorway to affirm the installment.
Assuming it's fizzled or bobbed, your bank ought to invert the installment to your record inside 3-7 days.

In the event that you're utilizing a wallet like Paytm, check your record balance. It's conceivable that the sum was charged from the ledger yet is caught in the wallet. All things considered, please reattempt the installment once more. On the off chance that your bank affirms that the exchange went through, kindly get in touch with us.

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: --


#### Reply 1

Comment deleted by user.

##### Reply Metadata
- Posted at: over 3 years ago
- Author title: Sr.Instructional Designer at Sutherland Healthcare Solutions



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