# MaxAssist appointment confirmations: how do you track patient replies in one place?

MaxAssist has been easy to use for confirming appointments and communicating with patients, and it’s helped with reminders and building lists of patients who are overdue or coming due for hygiene appointments. One challenge is that when confirming appointments, it would be helpful if the patient’s response showed up as a notification in the same section where the confirmation is happening. How are others handling patient responses and follow-ups so nothing gets missed?

##### Post Metadata
- Posted at: 15 days ago
- Author title: Office Manager
- Net upvotes: 1


## Comments
### Comment 1

I rely a lot on the lists for follow ups so I can quickly see who still needs a response and work through them without missing anyone. For day to day confirmations, the ease of messaging patients has been the biggest win for us, and I also use the scheduler alongside it. I do wish it felt a bit more interactive or connected, because that would make it easier for me to stay in it more consistently.

##### Comment Metadata
- Posted at: 12 days ago
- Author title: Admin



### Comment 2

One thing that’s helped us not miss replies is leaning on the reminder texts that go out two weeks in advance, since patients are more likely to respond by text than answer calls. Being able to text patients directly has been a big convenience for our front desk team. Honestly we’ve had zero problems with MaxAssist, to the point we can’t go without it.

##### Comment Metadata
- Posted at: 15 days ago
- Author title: Office Manager



### Comment 3

For me, the biggest help has been how smoothly it coordinates with our dental software, so I can keep track of patient appointments without bouncing between tools. The built-in statistics also make it easier to spot what’s happening with confirmations at a glance. Only downside I’ve run into is the cost, so we’ve had to weigh that against the time saved.

##### Comment Metadata
- Posted at: 15 days ago
- Author title: administrator



### Comment 4

I’ve found the text and email reminders are very accurate and stay correctly linked to our system, which makes confirmations much smoother. The biggest hurdle for me is the desktop app not being super user friendly, so I have to be extra careful when checking replies. Even with that, confirmations save us a lot of time overall.

##### Comment Metadata
- Posted at: 15 days ago
- Author title: Office Manager




## Related Product
[MaxAssist](https://www.g2.com/products/maxassist/reviews)

## Related Category
[Patient Engagement](https://www.g2.com/categories/patient-engagement)

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