# Manus AI agent backup showed “completed,” but Task Data was missing: how did you resolve it?

I followed Manus’s official backup process and saw the backup marked as completed, but the Task Data needed for restoration was missing. After about a week of sharing screenshots, backup details, OneDrive evidence, restoration status, and recordings, I still didn’t get a clear technical explanation or recovery outcome, and two support conversations were closed while the issue was unresolved. Has anyone else seen a “successful” backup that couldn’t actually be restored, and if so, what did support do to fix it?

##### Post Metadata
- Posted at: 2 months ago
- Author title: ceo
- Net upvotes: 1



## Related Product
[Manus AI agent](https://www.g2.com/products/manus-ai-agent/reviews)

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