# Is there licenses for field engineers in the future?

Helpdesk agent will be able to assign the incident ticket to field support engineer, which he/she can update the cases directly (light agent cannot).  Field Engineer require much less function than helpdesk agent, investment will be too high with a normal agent subscription.

##### Post Metadata
- Posted at: about 4 years ago
- Author title: General Manager
- Net upvotes: 1


## Comments
### Comment 1

Hi, Sathit. 

I see that you are looking for a user profile in the midway between normal agent and light agent profiles. Unfortunately, we do not have such a provision at this time. However, I shall table this to the product team so that we can look into the feasibilities. Thanks for sharing your use case with us. 


Regards,
Ash | Manager - Customer Support | Zoho Desk

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Manager - Customer Support | Trainer | Speaker | Community Specialist




## Related Product
[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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