# Is there any reason why smartlook would not record some portions of the user session?

In one of the support items, our team member reached out to you to debug why the session did not have a particular action. Our team did not provide the url which was accessed by the user since it was confidential. We wanted to know if there is anything else we could understand from you on these cases in future.

##### Post Metadata
- Posted at: almost 5 years ago
- Author title: Project Manager
- Net upvotes: 1


## Comments
### Comment 1

Hi Inbaraj, 
We’d like to look into this for you but we’d need some more details about this specific case. Please reach out to our support team at support@smartlook.com and they’ll be happy to explore this further.
Best,
Lara


##### Comment Metadata
- Posted at: almost 5 years ago
- Author title: Community Manager




## Related Product
[Smartlook](https://www.g2.com/products/smartlook/reviews)

## Related Category
[Session Replay](https://www.g2.com/categories/session-replay)

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