# Is it possible for a phone system integration to populate a case description and time spent?

I find it very redundant and time-consuming to copy the notes from my phone system into the case description and manually enter the time spent on the call. I would like an option for the phone system to automatically populate the case description and time spent based on the notes from the phone system.

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Customer Success Representative
- Net upvotes: 1


## Comments
### Comment 1

Yeah

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Lead React Native, iOS Developer, Apple | IBM




## Related Product
[Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

## Related Category
[CRM](https://www.g2.com/categories/crm)

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