We are looking at Concur as a T&E mgmt solution. There are lots of threads here! Can anyone comment on their experience - both implementation, use and ongoing support for a relatively small organization that is growing fairly rapidly?
My experience is user experience. I was not involved in the specific implementation of Concur. I can tell you that we went from using paper expense reports and a travel company to make travel arrangements prior to using Concur, and on the user end of things, it is a LOT easier and better for us.
Until some time ago was not a cheap tool but i believe they changed their license model to accommodate small companies.
I used it in the past and required some implementation configurations/parameterizations/coding due to legal in country requirements. Its not natively aligned with all regions from a regulatory point of view.
In the end, we tried to simplify it to the bare minimum set of user inputs but always required some fields and users complained a little bit but without inputting T&E they did not receive the money.. and we all understood that we need to do it...
Depending on the agility required, i would recommend looking to other options too.