# I cancelled my service in 14 days and asked a refund for you, why you did not accept it?

<a class="a a--md" elv="true" href="https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling">https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling</a>

##### Post Metadata
- Posted at: about 5 years ago
- Author title: lawyer
- Net upvotes: 1


## Comments
### Comment 1

We are sorry to hear you had a bad experience. Having checked through the chat and email correspondence I can see that the E-Sign customer success team were polite, helpful and informative. Furthermore, it is clear when you complete your trial which plan you are entering payment details for. We can see that you have been charged for the accounts you have been using. We hope you have a better experience using E-Sign going forward. Kind regards E-Sign Team.

##### Comment Metadata
- Posted at: almost 5 years ago
- Author title: Director of Operations at E-Sign




## Related Product
[E-Sign](https://www.g2.com/products/e-sign/reviews)

## Related Category
[E-Signature](https://www.g2.com/categories/e-signature)

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