# How reliable are the AI options in Inovalon Claims Management Starter for claim support?

We have seen fewer denials and more first-pass claim approvals, which helps keep payments timely and supports revenue. The claims analysis and optimization suggestions are a nice bonus. However, the AI options can be misleading or provide misinformation, which can delay support, so we still prefer speaking with someone for clarification. How have you balanced using AI features vs getting live support when questions come up?

##### Post Metadata
- Posted at: 6 days ago
- Author title: Office Manager
- Net upvotes: 1



## Related Product
[Inovalon Claims Management Starter](https://www.g2.com/products/inovalon-claims-management-starter/reviews)

## Related Category
[Healthcare Claims Management](https://www.g2.com/categories/healthcare-claims-management)

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