# How is Assort Health’s AI approach improving patient communication and scheduling for you? What I like about Assort Health is its practical focus on using AI to improve healthcare operations, especially around patient communication, scheduling, and access to care. It feels like the work can create measurable improvements in efficiency and the patient experience. The main challenge is the fast-paced, evolving nature of a growing startup, though I see that as a chance to learn and contribute. If you use Assort Health, what changes have you noticed most in day-to-day operations? ##### Post Metadata - Posted at: 8 days ago - Author title: Experienced Executive Engineer -Civil & PMP trained Design/Tender/Construction Engineer - Net upvotes: 1 ## Comments ### Comment 1 One day-to-day change I’ve noticed is fewer missed patient calls and less back-and-forth around appointment scheduling, since routine communication can be automated. That’s helped cut down on time-consuming admin work and made workflows feel more streamlined, so the team can focus more on patient care. I’d still like to see continued improvements in user experience, performance, and integrations to make it even more intuitive. ##### Comment Metadata - Posted at: 2 days ago - Author title: Logistics Specialist at Immensity Logistics ### Comment 2 I like how Assort Health makes it easier for patients to communicate and book appointments. They can get answers to simple questions and schedule or change appointments without making repeated phone calls. It saves time and makes things easier for both patients and staff. Overall, it makes the whole process simple and convenient. ##### Comment Metadata - Posted at: 7 days ago - Author title: Senior Systems Analyst ### Comment 3 I think using AI for patient calls and appointment scheduling can make a real difference. It can help patients get quicker responses and make booking or changing appointments less of a hassle. I also like the idea of reducing repetitive work for staff so they can spend more time focusing on patient needs. ##### Comment Metadata - Posted at: 7 days ago - Author title: Product manager ### Comment 4 Removing the Hold Time with Voice AI • Immediate Inbound Resolution: Unlike traditional telemedicine that leaves patients waiting on the hold (the average time of which is 35 minutes in the US), Assort Health’s voice agent answers inbound calls without delay. With the help of low latency voice technology (about 90ms), the agent understands simple language, triages the patient and processes the request instantly. • Huge Cut in Wait Times: Patients experience up to 89% less wait time, and the abandonment rate is decreased by 81%. 2. Seamless, Bidirectional Integration with EHR • Real-Time Write-Backs: Instead of making notes to pass to the employees later, the AI agent is natively integrated with 37 Electronic Health Records and Practice Management Systems (Epic, athenahealth, eClinicalWorks, NextGen). • Immediate Booking Without Hassle: The agent reads in real-time doctor availability, insurance information, applies specific scheduling rules according to the specialty and immediately writes the appointment, cancellation, and reschedule into EHR. 3. Proactive Multichannel Outreach (Assort Activate) • Closing Care Gaps: Instead of sending staff manual call lists, the feature "Assort Activate" makes sure to contact patient cohorts via phone, text, and email and manage overdue preventative care, open referrals, and no-shows. • Reschedule Patients ##### Comment Metadata - Posted at: 7 days ago - Author title: Senior Software Engineer at Tata Consultancy Services ### Comment 5 Zero Hold Times & 24/7 Availability Instant Answering: The AI voice agent answers inbound calls instantly, eliminating wait lines during peak hours. Round-the-Clock Access: Allows patients to book, reschedule, or cancel appointments outside regular business hours or on weekends without having to wait or leave voicemails. Omnichannel Continuity: It works seamlessly across voice, web chat, and SMS so that patients can interact in the preferred mode of engagement. 2. Deep EHR Integration & Bi-directional Write-back Real-time Booking: Unlike simple web forms or read-only integrations, Assort's AI reads provider availability information and books the appointment directly in the practice management (PM)/EHR without manual data entry. Task Routing: Non-appointment requests (like prescription refills, billing inquiries, or medical records requests) are transcribed and routed automatically into the correct staff person's EHR inbox. 3. Specialty-specific Rules & Smart Triage Complex Protocol Rules: After being trained on millions of patient interactions, the AI knows specialty-specific booking rules (like duration rules, provider preferences, insurance eligibility, age rules). Smart Patient Routing: Ensures that new or existing patients are scheduled with the right visit and right provider, minimizing misbookings and subsequent cancellations. ##### Comment Metadata - Posted at: 7 days ago - Author title: Software Engineer at NetCom Learning® ## Related Product [Assort Health](https://www.g2.com/products/assort-health/reviews) ## Related Category [Patient Engagement](https://www.g2.com/categories/patient-engagement) ## Related discussions - [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team) - Posted at: over 13 years ago - Comments: 6 - [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section) - Posted at: over 13 years ago - Comments: 0 - [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm) - Posted at: over 13 years ago - Comments: 4