# How has Moovila’s ConnectWise integration worked for ticket updates and task emails?

We’ve found Moovila easy to learn with a straightforward onboarding, and the ConnectWise integration plus calendar-based AI scheduling has been a big time-saver for timelining tasks and scheduling projects like onboarding and offboardings. Project templates also help us move faster and see ROI quickly. One challenge is how ConnectWise pulls ticket info from Moovila, and task email workflows land in the inbox differently than expected. How are others handling ticket syncing and task notification formatting?

##### Post Metadata
- Posted at: about 2 months ago
- Author title: Sr Engineer
- Net upvotes: 1


## Comments
### Comment 1

Thanks for sharing this feedback! We're glad to hear the ConnectWise integration and AI scheduling have been saving time on onboarding/offboarding projects!

On the two challenges you raised:

Ticket/task syncing: If the issue relates to how task and phase order comes across between Moovila and ConnectWise PSA, this article covers the available ordering options and may help: ConnectWise Project Phase & Task Ordering Between Moovila and ConnectWise PSA. If that's not quite the issue you're seeing, could you share a bit more detail on what "pulling ticket info" looks like on your end? That'll help point you to the right fix.

Task email notifications: This is often related to how workflows are configured on the ConnectWise side rather than in Moovila itself. Many teams set up CW workflows (triggered by status changes or other conditions) to send notifications to internal resources or external contacts who aren't logging into Moovila directly. Since CW workflows can behave differently than expected, it may be worth reviewing/adjusting the workflow rules on your project boards to match what you're trying to accomplish. Happy to help troubleshoot further if you can share what specifically looks off (e.g., who's receiving emails vs. who should be, or what trigger you expected).

If you can provide more specifics on either issue, we're glad to dig in further or connect you with support directly.

##### Comment Metadata
- Posted at: about 1 month ago




## Related Product
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