# How has Chargebee support been for you, especially response speed?

I had a great experience with the Chargebee support team, though the response can be a little slow at times. One benefit for us is that it supports dual mode (1.0 and 2.0) for both sites. Have you seen similar support responsiveness, and how has dual mode worked in your setup?

##### Post Metadata
- Posted at: 10 days ago
- Author title: Director
- Net upvotes: 1


## Comments
### Comment 1

In my experience, the support and success team has been super reactive, and that responsiveness makes a big difference day to day. Beyond support, the tool feels really complete and covers a lot of use cases for us. It’s been especially helpful for billing and tracking billing across all our users, and for getting key data on MRR and overall business health. One thing I’d still love is French-language support.

##### Comment Metadata
- Posted at: 3 days ago
- Author title: COO




## Related Product
[Chargebee](https://www.g2.com/products/chargebee/reviews)

## Related Category
[Subscription Management](https://www.g2.com/categories/subscription-management)

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