# How does Xola work?

How does Xola work?

##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

It’s a back end booking app like fareharbor that manages hour bookings, takes payments and allows you to generate reports. Best feature is the abandoned bookings so you can capture the contact info of people who almost booked but did not complete. We use this to send follow up email with a special offer to try and save the sale.  This feature alone makes xola the best in market booking software. 

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: marketing manager



### Comment 2

Without a doubt this is a smooth app that knows what silk feels like. The UI has gone through some great improvements that have improved the silkiness to a degree even silkworms would be jealous of, but it's clear that they're taking the time to listen to their users in the development process and that's important. Performance is more than just good, it's Tony-the-tiger great. Smooth and well executed interface. It's missing features - some of them might be important to you, it's hard to say - but the devs do a great job of listening to feature requests and we've seen real, significant improvements all around. That's the sign of a maturing application. Is it best-of-breed? Hard to say, and I'm sure there's arguments for and against, but I'll give them this: their support is out-freaking-standing. That alone is worth a few awkwardly implemented features or some gaps in how things are executed. If there's a problem, you connect to a staff that takes their support work seriously. I'm surprised they don't hop in a plane and come to your computer and help you out - they legitimately take every step just shy of that in an effort to find a solution. It's impressive and it outshines any downsides you might find in the app itself. Is there always a solution? No, that's unrealistic. But they often find a workaround and if they can't they'll make sure the devs know there's a gap that's been discovered and that needs to be looked at. Great, great support team.

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Administrative assistant




## Related Product
[Xola](https://www.g2.com/products/xola/reviews)

## Related Category
[Tour Operator](https://www.g2.com/categories/tour-operator)

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