# How does ThinQ stay in business after being purchased by Commio?

We used to use ThinQ (now Commio) for our backup routes.  They were not competitive with other options so we only used them for our backup routes.  When they asked about increasing our business with them, we told them to simply lower their prices and we would give them more business.  Instead they tried to force the issue by announcing they were going to charge us a monthly minimum that was 4-5 times what we were spending.  We canceled the service immediately and received confirmation that our account was closed and balance was zero.

This past week we were contacted by their collections department about a past due amount which was related to minimum fees after cancelation.  I asked to speak with the people responsible for the new policy and the new policies which lead to our cancellation.  The executives refused to speak with me.

They left a really bad taste in my mouth.  Bad business.

##### Post Metadata
- Posted at: almost 4 years ago
- Author title: CEO
- Net upvotes: 2


## Comments
### Comment 1

Scott, thanks for writing your review of thinQ  by Commio, and posting this question. Commio is the new brand covering the combined companies of thinQ, teli, and Commio, with the same leadership in place. We're excited to continue our growth, now working with more than 1,600 companies who trust us with their voice and text messaging. We continue to work daily on delivering the best possible voice services at the lowest possible prices, and update our pricing often as part of our intelligent call routing solution. Similarly, we've invested heavily in compliance with all voice and messaging rules and regulations, and more.

As our newly combined brand, we did raise our smallest monthly commit as part of our updated go-to-market strategy, and provided you with the notice as outlined in your original agreement. We don't like to lose any customers, but we understand your decision.

We were glad to see that making the adjustment to your solution to remove us took a very short amount of time (several days according to your customer success contact) without impacting operations.

As you discussed with our team verbally, we apologized for the invoice that was sent afterwards in error, and we immediately rescinded it. You are not, and were not, in collections, and your account is in good standing.

In the future, we'd love to handle your voice calls again, and appreciate your business.

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Director of Marketing




## Related Product
[Commio](https://www.g2.com/products/commio/reviews)

## Related Category
[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

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