# How does the trial work?



##### Post Metadata
- Posted at: over 6 years ago
- Net upvotes: 1


## Comments
### Comment 1

You sign up, you try us out for 7 days, and you cancel if you decide it&#39;s not the right fit. You are not billed during the trial period. You get billed only after day 7 and you don’t have to sign any contracts to continue with Kimp. Our service is delivered month-to-month for a flat monthly rate.

So why do we collect payment details when you sign up? To ensure we are only onboarding clients who are seriously considering our service. 

Below are  guidelines for the trial as well as some tips to help you determine if Kimp is right for you:

During your trial you can make 3 requests to test our service, workflow and design quality

The following requests are not fulfilled during trials: Logos

We do not fulfill logo requests during trials as they often involve vague or unclear briefs since brand guidelines aren&#39;t yet available. At the same time, Logos often require many revisions as clients consider different options for how they want their branding to look. This again means that the trial often doesn&#39;t allow enough time for a client&#39;s branding process.

In addition, over time we&#39;ve found that many clients who request a logo during the trial period are often just looking to get some branding completed, on a complimentary basis, and don&#39;t actually have recurring design needs. This is why we&#39;ve implemented the policy regarding logos during the trial period.

The following requests are not encouraged during trials:
-Ebooks
-PPT presentations

Ebooks and PPT presentations involve complex or lengthy briefs, so we do not encourage making requests for these designs during a trial if you want to assess Kimp based on completed outputs. While it&#39;s possible to receive process work for ebooks and PPT presentations during a trial, due to their complex and/or lengthy requirements, they often require more time than the trial will allow to complete (especially when taking revision requests into account).

Please refer to our FAQ on the types of designs Kimp can create for ideas on what to request during your trial: https://support.kimp.io/en-us/article/what-kind-of-designs-can-kimp-create-1x02okf/

We recommend making your 3 requests all at once so that we can ask for clarification and then work through them, and any revisions you’ll require, as quickly as possible. This way you&#39;ll get a good sense of what working with your Kimp Team is like. And you&#39;ll be able to make a confident decision within your 7 day trial about whether you&#39;d like a full subscription.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Director Of Communications  at Kimp




## Related Product
[Kimp](https://www.g2.com/products/kimp/reviews)

## Related Category
[Graphic Design Services](https://www.g2.com/categories/graphic-design-services)

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