# How do you resolve issues with EDI files and set up concerns most efficiently?

We have experienced some significant issues this year and it took me over 8 months to get an EDI issue resolved.  This added burden to my workload and was not ideal.  Moving forward I would like to know how to more efficiently get to the heart of the issue so less time is involved in resolving problems

##### Post Metadata
- Posted at: over 6 years ago
- Author title: Human Resources and Organizational Development Mgr at Hillsborough County Tax Collector
- Net upvotes: 1


## Comments
### Comment 1

I communicated with both Paylocity and my insurance carriers and got them to speak with each other and they resolved it.  I figured it would not be beneficial for me to be the middleman and putting the together was the best option.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: HR Director




## Related Product
[Paylocity](https://www.g2.com/products/paylocity/reviews)

## Related Category
[Core HR](https://www.g2.com/categories/core-hr)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4